Terms and Conditions

Terms and Conditions

  • This website is provided by RAINBOW WATERS® and the visitor may use it only if they fully accept these terms and conditions.
  • RAINBOW WATERS® reserves the right, whenever it deems necessary and without prior notice, to modify, add or change the content or the services of its website, as well as these terms, by communicating them through the website itself.
  • RAINBOW WATERS® provides limited right of use of the website only for non-commercial purposes. The website must be used solely for lawful purposes and in a way that does not restrict its use by third parties. Each visitor is obliged to use the website in accordance with the law, fair trade practices and the terms herein and not proceed to acts or omissions that can cause it damage or malfunction.
  • All website content (images, graphics, trademarks, etc) constitute the intellectual property of RAINBOW WATERS® and third partners and is protected by applicable laws and treaties on copyright.
  • Every replication, distribution, transfer, public misleading, etc. about the actual provider of the website is prohibited without prior written consent by RAINBOW WATERS®.
  • RAINBOW WATERS® make every effort to ensure the content and information displayed on the website is accurate, but shall not be liable for their completeness/timeliness.
  • RAINBOW WATERS® make every effort to ensure the unimpeded operation of the website, without errors, viruses and other similar problems, but cannot guarantee this and of course shall not be liable towards any third party.
  • RAINBOW WATERS® shall not be liable to third parties for any claims, of a civil or criminal nature, or any incidental or consequential damages, that in any way arise from the operation or use of the website.
  • The website contains links to third party websites and RAINBOW WATERS® is obviously not responsible for the content of these pages, nor for any damage resulting from their use by visitors.
  • Upon entering the RAINBOW WATERS® website and registering to its services, the visitor with be requested to provide details (name, occupation, address, etc.) for future communication or updates on new products or services. The personal data that will be registered in this way with RAINBOW WATERS® will be used exclusively by the latter and enterprises that are associated or affiliated with it, for the support, promotion and execution of their trading relationship or to ensure the operation of the respective service. By exception, when required by law, personal data may be disclosed, in compliance with every legal procedure.
  • At regular intervals, RAINBOW WATERS® may provide the visitor with information about other services and products that it may register with and use and it may seek the visitor’s participation in research that is conducted either by the company or it collaborating partners, regarding the overall efficiency and the picture consumers have of the services.
  • Any dispute or claim arising from the operation of the website shall be governed by Greek law and jurisdiction for such resolution lies with the courts of Athens.
Terms of Use E-shop

TERMS OF SALE

1.Definitions


  • This website is provided by RAINBOW WATERS® and the visitor may use it only if they fully accept these terms and conditions.
  • RAINBOW WATERS® reserves the right, whenever it deems necessary and without prior notice, to modify, add or change the content or the services of its website, as well as these terms, by communicating them through the website itself.
  • RAINBOW WATERS® provides limited right of use of the website only for non-commercial purposes. The website must be used solely for lawful purposes and in a way that does not restrict its use by third parties. Each visitor is obliged to use the website in accordance with the law, fair trade practices and the terms herein and not proceed to acts or omissions that can cause it damage or malfunction.
  • All website content (images, graphics, trademarks, etc) constitute the intellectual property of RAINBOW WATERS® and third partners and is protected by applicable laws and treaties on copyright.
  • Every replication, distribution, transfer, public misleading, etc. about the actual provider of the website is prohibited without prior written consent by RAINBOW WATERS®.
  • RAINBOW WATERS® make every effort to ensure the content and information displayed on the website is accurate, but shall not be liable for their completeness/timeliness.
  • RAINBOW WATERS® make every effort to ensure the unimpeded operation of the website, without errors, viruses and other similar problems, but cannot guarantee this and of course shall not be liable towards any third party.
  • RAINBOW WATERS® shall not be liable to third parties for any claims, of a civil or criminal nature, or any incidental or consequential damages, that in any way arise from the operation or use of the website.
  • The website contains links to third party websites and RAINBOW WATERS® is obviously not responsible for the content of these pages, nor for any damage resulting from their use by visitors.
  • Upon entering the RAINBOW WATERS® website and registering to its services, the visitor with be requested to provide details (name, occupation, address, etc.) for future communication or updates on new products or services. The personal data that will be registered in this way with RAINBOW WATERS® will be used exclusively by the latter and enterprises that are associated or affiliated with it, for the support, promotion and execution of their trading relationship or to ensure the operation of the respective service. By exception, when required by law, personal data may be disclosed, in compliance with every legal procedure.
  • At regular intervals, RAINBOW WATERS® may provide the visitor with information about other services and products that it may register with and use and it may seek the visitor’s participation in research that is conducted either by the company or it collaborating partners, regarding the overall efficiency and the picture consumers have of the services.
  • Any dispute or claim arising from the operation of the website shall be governed by Greek law and jurisdiction for such resolution lies with the courts of Athens.

2. How to order


2.1 Online order through the website www.rainbowwaters.gr:

  • Add the Products you are interested in to the cart.
  • Once you add a Product, then you have the option to continue adding other Products, remove a Product or complete your order.
  • When completing the order, you are asked to enter the e-mail and password, if you are a registered user of the online store (e-shop), otherwise you will have to create a new user account at that time.
  • When creating a new user account, enter all the necessary customer information. By creating a personal user account you can then access your order history. You can change your password or personal information at any time.
  • Select the payment method of the order and fill in the address where you want the order to be sent.
  • Click "continue" to finalize the order.
  • At the end click "complete order".

After completing the above process, your order is registered in the online store system (e-shop). After that, you will receive the code of your order, as well as an email confirming your order. Once the order has been placed for shipment, you will receive a new e-mail with the delivery details.

Products can be ordered through the online store (e-shop) 24 hours a day, 7 days a week.

2.2 Order by phone / fax:

You can order products by phone at 210 8000488 & 801 11 34 34 34 at no extra charge, during the following days and hours: Monday-Friday 08:30 - 16:30 or send your order by fax to 210 8003362.

It is noted that for ordering Products, either through the online store (e-shop) or by phone or fax, the purchase of a minimum quantity or value of Products is not required.

2.3 All orders are subject to stock availability restrictions. RAINBOW WATERS will inform the customer as soon as possible by phone call or sending an email about any lack of availability of the Products.

3. Shipping methods and costs


3.1 Product Shipments are made only in Greece.

3.2 Delivery of the Products you have ordered is made by a cooperating courier company (courier) to the address you have stated in your order, the next working day, if the order is made by 13:00 and within two (2) working days, if the order placed after 13:00. RAINBOW WATERS will inform you in a timely manner (by phone, e-mail and / or sms about the delivery date) in case for a special reason or due to force majeure it is not possible to meet the above delivery deadlines.

3.3 Shipping costs are adjusted depending on the shipping area and the amount of the order as follows:

Shipping costs for all of Mainland Greece:

ORDERS UNDER 65,00 €: Shipping costs = 4,50 €

ORDERS OVER 65,00 €: Shipping costs = 2 €

Shipping costs for Island * Greece:

ORDERS UNDER 65,00 €: Shipping costs = 8,50 €

ORDERS OVER 65,00 €: Shipping costs = 4 €

Shipping costs are borne by the customer and are not included in the prices of the Products listed next to each Product in the online store (e-shop). In case the payment is made by cash on delivery, additional cash on delivery costs of € 2.50 are borne by the customer, regardless of the amount of the order.

3.4 Delivery of the Products by the cooperating courier company (courier) takes place, after contact with the customer, during the following days and hours: Monday - Friday 08: 00-17: 00

3.5 Ownership of the Products and the risk of their loss or damage is transferred: to you from the moment of their delivery.

3.6 If you wish to have the Products shipped in a way other than that provided by these terms, you should consult with RAINBOW WATERS and, if your request is possible, there is a case of additional costs that will be charged to you.

4. Possibility to modify / cancel the order

You have the possibility to modify or cancel your order before the execution of the order and always after consultation with RAINBOW WATERS by phone or electronically.

5. Product return policy

5.1 Right of withdrawal

You have the right to return the products you purchased through the E-shop of RAINBOW WATERS within fourteen (14) calendar days from the date of receipt of the Products. The return of the products is carried out under the following conditions:

  • You must state to RAINBOW WATERS in writing and clearly your wish to return the products, sending an email to info@rainbowwaters.gr After receiving your request RAINBOW WATERS will send you in writing via e-mail confirmation.
  • You must return the Product or Products received within fourteen (14) calendar days from the date of purchase unused, in their original condition and packaging, along with the forms, any accessories and accompanying documents. Shipping costs for the return of the Products in case of withdrawal are borne exclusively by you.
  • At the same time, RAINBOW WATERS will return the paid, for the returned Products, within fourteen (14) calendar days from the date on which it was informed about your withdrawal, since RAINBOW WATERS has received the Products. The refund of the above amount will be made by deposit in your bank account.

Damaged or defective products are non-refundable

Under no circumstances should Products which by their nature are perishable or can be altered or have an expiration date be withdrawn, or Products which are not suitable for return for health reasons or for hygiene reasons (sealed or not).

5.2 Return and replacement of defective or non-defective Products

In case a defect is found in a Product, please inform RAINBOW WATERS within thirty (30) days of receipt, by sending an e-mail to info@rainbowwaters.gr or by phone to 210 8000488. In this In this case, after contacting RAINBOW WATERS, the customer is required to return the defective Product to RAINBOW WATERS, together with all the documents and documents that accompanied the Product and its complete packaging, in order to establish the alleged defect of the Product. After the return of the Product, the defect mentioned by the customer is checked and contacted to inform him about the results of the check. If the defect is found, the Product is replaced or the money paid by the customer is refunded, by deposit in the customer's bank account. It is noted that in this case, RAINBOW WATERS bears the shipping costs of the defective and replaced Product to the customer. In case you do not inform RAINBOW WATERS within the above deadline, you are considered to have accepted the Products.

In all cases in which Products other than the sold ones are delivered, by type or quantity, the customer returns the Products for checking and finding the error. In this case the return costs of the Products are borne by RAINBOW WATERS as long as the return method proposed by RAINBOW WATERS is observed

6. Product Prices and Payment Methods

6.1 The prices of the products of the online store (e-shop) are listed on the website of RAINBOW WATERS and include the corresponding VAT. The prices of the products listed in the online store (e-shop) do not include shipping costs.

6.2 The consumer must pay the current prices of the Products, which are valid at the time of the order.

6.3 RAINBOW WATERS reserves the right to change the prices of the Products without notice.

6.4 Payment is made before or upon delivery of the Products and can be made in one of the following ways:

  • By debiting your credit or debit card.

     Rainbow Waters accepts payment

-through credit, debit and prepaid cards of Visa, Mastercard, Maestro, American Express, Diners.

-with the use of the Masterpass electronic wallet.

 RAINBOW WATERS reserves the right to check the validity of your credit card, its credit limit in relation to the value of the order and whether its address customer is correct. RAINBOW WATERS may refuse to place an order taking into account the result of the above checks.

  • Cash on delivery.

    If you choose cash on delivery, then you will have to pay the price and shipping costs upon receipt of the Products to the employee of the cooperating courier company.

  • By deposit in a bank account of RAINBOW WATERS.

    If you choose to deposit in a bank account, then you will have to discount your order by depositing the amount from any bank in the following accounts:

NATIONAL BANK GR4401107110000071147016076

PIRAEUS BANK GR6601720710005071053431693

EUROBANK GR0902600730000150200798629

ALPHA BANK GR4901401170117002002019444

It is noted that when the deposit is made by own bank there is no commission from the bank. When the deposit is made by any other bank (Greek or foreign), any transaction costs are borne exclusively by the customer and in no case RAINBOW WATERS.

For your best service, please always give the bank your name and order number as a reason.

The process of processing your order request and sending it will take place only after the deposit is sent to RAINBOW WATERS (via e-mail) and the deposit is confirmed by RAINBOW WATERS.

6.5 Payment by postdated checks is not accepted in any case.

7. Secure Transactions

RAINBOW WATERS is committed to the security of the data it collects about the users of its website, having adopted procedures that protect the personal data that users send or provide in any other way to its online store (e-shop). These procedures protect users' data from unauthorized access by third parties or the disclosure, loss, misuse, alteration or destruction of data.

8. Responsibility of Rainbow Waters

8.1 RAINBOW WATERS is responsible for the existence of real defects and the lack of agreed properties on the Products, in accordance with the provisions of articles 534 et seq. Of the Civil Code.

8.2 RAINBOW WATERS shall not be liable to you (intra-contractual, non-contractual or otherwise) for any damages, special, ancillary / ancillary or indirect damages or losses, including lost profits, which may arise as a result of the sale of Products under the Terms.

8.3 RAINBOW WATERS is not responsible for the poor condition or quality of the delivered Products, as long as it is not due to improper storage of the products.

Products from RAINBOW WATERS and if all the precautionary measures that RAINBOW WATERS had to take were taken. Furthermore, all information provided on the ingredients, composition and characteristics of the Products is based solely on the official websites of the Producers of the Products.

8.4 RAINBOW WATERS, in the context of good faith, is not responsible and is not bound by electronic data entries made by mistake / inadvertence during the common experience (as, quite indicatively, in terms of listed price, availability, photo, type of Products, etc.) and is entitled to correct them whenever it realizes their existence.

9. Privacy

RAINBOW WATERS does not transmit your personal data, fully respects and complies with the relevant legislation for the protection of personal data. RAINBOW WATERS policy for the protection of personal data has been posted on the website www.rainbowwaters.gr.

10. Customer’s responsibility

The customer of the e-shop agrees to use the services, information and data of the e-shop in accordance with the law and in accordance with the rules of good faith and business ethics, indicatively, is not obliged to use the online store to send, publish or transmit any content that is illegal or contrary to good morals, causes illegal infringement and damage to RAINBOW WATERS, violates the confidentiality or confidentiality of information of any person, insults the spirit and property rights of RAINBOW WATERS or third parties.

11. Acceptance of terms and conditions of use of the website

If you enter and / or use this RAINBOW WATERS e-shop, you unconditionally accept and agree to the terms and conditions of use of this website, as well as the policy applied by RAINBOW WATERS regarding the record keeping personal data that has been posted and is available on the website of www.rainbowwaters.gr.

12. Applicable law

These terms of sale are governed by and construed in accordance with Greek law. Any disputes related to these terms belong exclusively to the jurisdiction of the courts of Athens, unless otherwise specified by binding legal provisions.

13. Modification of terms

These terms can be modified at any time by RAINBOW WATERS with notice to the customer or through an announcement on the website of www.rainbowwaters.gr. Any modification of these terms can not be applied to orders that at the time of posting the modified terms on the RAINBOW WATERS website have already been completed.

RAINBOW WATERS reserves the right to freely choose the Products available through the online store (e-shop) and to modify, renew or withdraw them at any time without prior notice.

For more information regarding the online store (e-shop) of RAINBOW WATERS you can contact us by phone at 210 8000 488, by fax at 210 800 3362 and by e-mail at info@rainbowwaters.gr.

 

Prefecture of Chania

Heraklion Prefecture

Lassithi Prefecture

Prefecture of Rethymno

Corfu Prefecture

Prefecture of Kefallinia

Lefkada Prefecture

Zakynthos

Prefecture of Chios

Lesvos

Samos Prefecture

Prefecture of Cyclades

Skiathos, Skopelos, Alonissos (Prefecture of Magnesia)

Skyros (Prefecture of Evia)

Saronic Gulf Islands, Kythira, Antikythira (Attica Prefecture)

Thassos (Kavala Prefecture)

Samothrace (Prefecture of Evros)

Elafonisos (Prefecture of Laconia)